At trivonalesque, we collect various types
of information to provide you with exceptional financial services and
personalized experiences. Understanding what information we gather
helps you make informed decisions about using our platform.
Personal Information: We collect information
you provide directly, including your name, email address, phone
number, postal address, date of birth, and government-issued
identification numbers when required for financial services
compliance.
- Account registration details and profile information
- Financial information necessary for our services
- Communication records and support interactions
- Device information and technical usage data
- Location data when you use our mobile applications
- Cookies and tracking technologies for website
functionality
We also automatically collect certain
technical information when you visit our website or use our services.
This includes your IP address, browser type, operating system,
referring URLs, and pages viewed. This data helps us improve our
platform's performance and user experience.
Your information enables us to
deliver comprehensive financial services while maintaining the
highest standards of security and personalization. We process your
data for specific, legitimate business purposes that directly benefit
your experience with trivonalesque.
- Providing and maintaining our financial services platform
- Processing transactions and managing your account
- Personalizing your experience and service recommendations
- Communicating important updates and service information
- Detecting and preventing fraud or unauthorized activities
- Complying with legal and regulatory requirements
- Improving our services through analytics and research
- Providing customer support and technical assistance
Marketing Communications: We may use your
contact information to send you educational content about financial
topics, service updates, and relevant offers. You can opt out of
marketing communications at any time through your account settings
or by clicking unsubscribe links in our emails.
We process your information based on
various legal grounds, including contractual necessity, legitimate
business interests, legal compliance, and your explicit consent where
required. We never use your personal information for purposes that
would be unexpected or inappropriate given our relationship.
trivonalesque maintains strict controls over
how and when we share your personal information. We only share your
data with trusted partners and service providers who help us deliver
our financial services, and only when necessary for legitimate
business purposes.
- Service providers who support our platform operations
- Financial institutions required for transaction processing
- Legal and regulatory authorities when required by law
- Professional advisors including lawyers and auditors
- Business partners for joint service offerings (with your
consent)
- Third parties in case of merger, acquisition, or asset
sale
Data Protection Agreements: All third-party
service providers must sign comprehensive data protection
agreements that require them to maintain the same level of security
and privacy protection that we provide. They can only use your
information for the specific purposes we authorize.
We never sell your personal
information to third parties for their marketing purposes. When we
share data for legitimate business reasons, we ensure appropriate
safeguards are in place and that sharing is limited to what's
necessary to accomplish the specific purpose.
In certain situations, we may be
required to disclose personal information in response to lawful
requests by public authorities, including to meet national security
or law enforcement requirements. We will notify you of such requests
when legally permitted to do so.
Protecting your personal and
financial information is our highest priority. We implement
comprehensive security measures that combine industry-leading
technology, rigorous procedures, and ongoing monitoring to safeguard
your data against unauthorized access, alteration, or disclosure.
- Bank-level encryption for all data transmission and
storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Secure data centers with physical and digital access
controls
- Employee background checks and security training programs
- Continuous monitoring for suspicious activities and
threats
- Incident response procedures for any security events
Data Breach Response: In the unlikely event of
a data breach affecting your personal information, we will notify
you and relevant authorities within 72 hours as required by law. We
maintain comprehensive incident response procedures to minimize
impact and prevent future occurrences.
While we implement robust security
measures, we also encourage you to take steps to protect your own
information. This includes using strong, unique passwords, keeping
your login credentials confidential, and promptly reporting any
suspicious account activity to our support team.
Our security measures are regularly
reviewed and updated to address emerging threats and maintain
compliance with evolving industry standards. We work with leading
cybersecurity firms to ensure our protection measures remain at the
forefront of data security technology.
You have significant control over
your personal information and how we use it. trivonalesque respects your
privacy rights and provides multiple ways for you to access, modify,
or restrict the use of your personal data in accordance with
applicable privacy laws.
- Access and review the personal information we hold about
you
- Request corrections to inaccurate or incomplete data
- Delete your personal information (subject to legal
requirements)
- Restrict or object to certain processing activities
- Data portability - receive your information in a standard
format
- Withdraw consent for processing based on consent
- Opt out of marketing communications and promotional
materials
Exercising Your Rights: To exercise any of
these rights, contact our Privacy Officer at info@trivonalesque.com or use
the privacy controls in your account dashboard. We will respond to
your request within 30 days and may require identity verification
to protect your information.
Please note that some rights may be
limited by legal or regulatory requirements. For example, we may need
to retain certain financial records for compliance purposes even
after you request deletion. We'll always explain any limitations when
responding to your requests.
If you're not satisfied with how we
handle your privacy request or have concerns about our privacy
practices, you have the right to file a complaint with the relevant
data protection authority in your jurisdiction. However, we encourage
you to contact us first so we can address your concerns directly.
We retain your personal information
only as long as necessary to fulfill the purposes for which it was
collected, comply with legal obligations, resolve disputes, and
enforce our agreements. Our retention practices balance your privacy
rights with legitimate business and legal requirements.
- Account information: Retained while your account is active plus
7 years
- Transaction records: Maintained for 7 years for regulatory
compliance
- Communication records: Kept for 3 years from last
interaction
- Marketing data: Deleted immediately upon opt-out request
- Technical logs: Automatically purged after 2 years
- Dispute-related information: Retained until resolution plus 3
years
Automated Deletion: We use automated systems to
identify and delete information that has exceeded its retention
period. This ensures consistent application of our retention
policies and minimizes the amount of personal data we maintain over
time.
When we delete your information, we
use secure deletion methods that make the data unrecoverable. For
information stored with third-party service providers, we ensure they
also follow secure deletion practices in accordance with our data
protection agreements.
Some information may be retained in
aggregated or anonymized form for analytical purposes after personal
identifiers have been removed. This anonymized data cannot be linked
back to you and helps us improve our services for all users.
As a Canadian-based company serving
clients across various jurisdictions, trivonalesque may transfer your
personal information to countries outside of Canada. We ensure that
all international data transfers maintain appropriate levels of
protection for your personal information.
- Transfers within our corporate group with binding privacy
standards
- Service providers in countries with adequate privacy
protection
- Use of standard contractual clauses for enhanced
protection
- Regular assessment of destination country privacy laws
- Data localization where required by local regulations
- Encryption and additional safeguards for cross-border
transfers
Transfer Safeguards: When transferring data to
countries without adequate privacy laws, we implement additional
contractual and technical safeguards including encryption, access
controls, and regular auditing to ensure your information remains
protected.
We continuously monitor the privacy
landscape in countries where we transfer data and will implement
additional protections or relocate data processing if privacy
standards change. Your personal information will never be transferred
to countries or organizations that cannot provide adequate
protection.
trivonalesque uses cookies and similar
tracking technologies to enhance your experience on our website and
mobile applications. These technologies help us provide personalized
content, analyze usage patterns, and maintain the security of our
platform.
- Essential cookies required for basic website functionality
- Performance cookies for analytics and site optimization
- Functional cookies for enhanced features and preferences
- Targeting cookies for personalized content and advertising
- Session cookies that expire when you close your browser
- Persistent cookies stored for longer periods
Cookie Management: You can control cookie
settings through your browser preferences or our cookie consent
manager. Disabling certain cookies may limit some website
functionality, but essential features will remain available.
We also use web beacons, pixel tags,
and similar technologies in our emails to track delivery and
engagement. This helps us improve our communications and ensure you
receive relevant information about our services.
Third-party services integrated into
our platform may also use their own cookies and tracking
technologies. We carefully select partners who maintain high privacy
standards and provide you with options to control these third-party
technologies.
trivonalesque is committed to protecting the
privacy of children and complying with applicable laws regarding the
collection of personal information from minors. Our financial
services are designed for adults, and we do not knowingly collect
personal information from children under the age of 13.
- Age verification processes during account registration
- Parental consent mechanisms where required by law
- Immediate deletion of information from underage users
- Special protection for users aged 13-18 in applicable
jurisdictions
- Educational resources about online privacy for families
- Regular review of age-related privacy compliance
Underage Account Discovery: If we discover that
we have collected personal information from a child under 13, we
will immediately delete that information from our systems and
terminate any associated accounts. Parents who believe their child
has provided information to us should contact our Privacy Officer
immediately.
For users between 13 and 18 years old
in jurisdictions where they can legally use our services with
parental consent, we implement additional privacy protections and
require appropriate parental involvement in account management and
privacy decisions.
trivonalesque may update this privacy policy
periodically to reflect changes in our practices, services, or
applicable laws. We are committed to providing you with clear notice
of any material changes and ensuring you understand how modifications
might affect your privacy rights.
- Email notifications for significant policy changes
- Prominent website notices about policy updates
- Account dashboard notifications for active users
- Detailed change summaries explaining modifications
- Opportunity to review changes before they take effect
- Historical policy versions available upon request
Material Changes: For substantial changes that
significantly affect how we collect, use, or share your personal
information, we will provide at least 30 days' notice and may
require your explicit consent to continue using our services under
the new terms.
We encourage you to review this
privacy policy regularly to stay informed about our privacy
practices. The "Last Updated" date at the top of this policy
indicates when the most recent changes were made.
If you have questions about any
policy updates or how changes might affect you, our Privacy Officer
is available to provide clarification and address your concerns
before new policies take effect.
